9MOBILE SEEKS OPINION OF ITS SUBSCRIBERS ON THE QUALITY OF THEIR SERVICE DELIVERY


New telecommunications service provider, 9mobile, has embarked on extensive consultations with subscribers, seeking their input to the company’s new strategies to strengthen its service delivery.

 A statement on Sunday quoted the Director, Brands & Experience, 9mobile, Mr. Elvis Ogiemwanye, as saying that three customers’ forums had been conducted this year by the brand, which dropped the Etisalat brand name and adopted 9mobile in July following the withdrawal of further involvement of Emirates Telecommunications Group, the parent company of Etisalat, from the ownership of Etisalat Nigeria.


Ogiemwanye said that the key objective of its quarterly interactive feedback session was to receive constructive feedback from customers.

He stated this when the telecommunications company hosted its customers in Enugu and environs at the quarterly interactive feedback session.

“The 9mobile Customer Forum is an interactive feedback session aims at engaging customers to deepen relationships.

“The feedback received at previous sessions has enabled the company to come up with enhanced features and benefits on a number of 9mobile products and services,” Ogiemwanye said.

He added that feedback received at previous forums had enabled the company to come up with enhanced features and benefits on a number of 9mobile products and services.

He said, “We are here for you to tell us what you want, and we will listen to you. We have enhanced some of our offerings and products such as ‘You and Me’ based on your suggestions.

Before now, ‘You and Me’ used to be for just two people but at one of the forums, customers appealed to us that, as Africans, the family unit goes beyond the husband and the wife or the fiancĂ© and fiancĂ©e.

“They wanted us to upgrade ‘You and Me’ to accommodate their children and those they regarded as family. Because 9mobile is here for you, today, ‘You and Me’ has five members of a family enjoying the offering.”

Ogiemwanye added, “CliqLite is another example of how customers tell 9mobile how they want to be served. CliqLite used to be dependent on owning a CliqLite tablet but it has now been developed into a portal, and the service can be accessed on any mobile device.


“9mobile treasures its customer’s suggestions and ideas which is why we take 9mobile Customer Forum to our customers no matter where they are.”

The Enugu State Commissioner for Housing, Mr. Charles Asogwa, commended 9mobile for empowering its customers to make input into the process of its product development through the customer forum initiative.

He also commended the company for the quality of its products and services.

“9mobile’s services have been wonderful and I don’t regret being on the network. I love the speed of 9mobile data and you won’t believe that in my house, everybody is using 9mobile without recommendation from me,” Asogwa added.

The 9mobile team also visited and distributed free insecticide treated nets to residents of Umuaji Mgbagbu-Owa community in Ezeagu Local Government Area of Enugu State.

The people said 9mobile was the first company to visit them.
9MOBILE SEEKS OPINION OF ITS SUBSCRIBERS ON THE QUALITY OF THEIR SERVICE DELIVERY 9MOBILE SEEKS OPINION OF ITS SUBSCRIBERS ON THE QUALITY OF THEIR SERVICE DELIVERY Reviewed by Review Rites on 07:27 Rating: 5

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